<John master organic>
Apology about voluntary recall of some products and news for addition

February 26, 2018

We have particular patronage and are always very grateful.
We tell as there was communication of voluntary recall enforcement about the following items which we sold in Mitsukoshi Isetan group from John master organic group who is production sales agency.

In addition, we tell about customer who does not finish application for voluntary recall yet in addition to promote voluntary recall more from Monday, February 26 as we add to conventional "exchange to product that right ingredient indication was done", and correspondence of "exchange with coupon to be able to use for the product purchase of John master organic company" or "refund" was enabled at John master organic company product voluntary recall window.

We sincerely apologize for causing customer who had you purchase applicable product great trouble.
Really sorry for your inconvenience, but, about customer who does not finish application to voluntary recall for John master organic company, we would appreciate your contacting the following inquiry window.


●Target product
<John master organic>
38 articles of "John master" hair care and skin care product
※About the details, please confirm in the following "John master organic group home page".

●Sale period
All lot of target product which we sold for from September 8, 2016 to September 21, 2017

●Production sales agency
John master organic group

●Handling store
Isetan Shinjuku Main Store, Mitsukoshi Nihonbashi Main Store, Mitsukoshi Ginza, Isetan Tachikawa, Isetan Matsudo, Isetan Urawa
Marui Imai Sapporo Main Store, Sendai Mitsukoshi, Niigata Isetan, Shizuoka Isetan, Nagoya Mitsukoshi rashikku shop
Takamatsu Mitsukoshi, Matsuyama Mitsukoshi, Iwataya Head Office, JR Kyoto Isetan, LUCUA Osaka
isetansarone Isetan Haneda store (Lady's) terminal 1
Two Isetan mirror La La Port TOKYO-BAY shop, Isetan mirror Kinshicho terMina
Isetan mirror atre Oimachi store, Isetan mirror Shonan T-SITE shop
isetammirarasuka Chigasaki store, isetammirasereo Hachioji store
Mitsukoshi Isetan online store

●Reference window
John master organic group
Product voluntary recall window
・ toll free number: 0120-744-030
Time in: Weekdays from 10:00 to 20:00
Saturdays, Sundays and holidays from 10:00 to 18:00
※We may be changed without notice.

・ Internet (PC, smartphone) ※Outside site

The above