JR Kyoto Isetan

JR KYOTO ISETAN 〒 600-8555 Higashi-Shiokoji Shiokoji-Sagaru Karasuma St. Shimogyo-ku Kyoto City Japan TEL075-352-1111


JR Kyoto Isetan is one of the most prominent shopping destinations in Kyoto, which is directly linked to Kyoto Station.
The modern and elegantly designed building presents a magnificent ambiance, and the highly popular "Daikaidan" Great Staircase is also located nearby.
The store offers a wide range of products such as the latest fashion items, Japanese confectioneries and tea made by traditional stores in Kyoto, fresh fruits,deli, traditional crafts and goods. Customers can apply for tax-free procedure after shopping and use currency exchange machines within the store.

The store' s rich lineup of dining options includes restaurants serving popular Japanese cuisine such as Sukiyaki, Tempura, Sushi, and Tonkatsu.
You can also enjoy an authentic Chinese dish or oven baked pizzas at our unique restaurants.
Please come and visit JR Kyoto Isetan.

Directly connected to Kyoto Station (JR Line, Kintetsu Line, Kyoto Municipal Subway Line)

Foreign Currency Exchange Machine

2F Entrance (South side)

Available for US Dollar, Euro, British Pound, Swiss Franc, Canadian Dollar, Australian Dollar, Chinese Yuen, Taiwan Dollar, Hong Kong Dollar, Korean Won, Thai Baht, Singapore Dollar (Foreign Currency → JPY only)


By Accessories section (2F)

Visitors can use these ATMs to withdraw Japanese yen with their credit card issued overseas.
Bank of Kyoto: Cash withdrawal with Union Pay cards
Bank of Tokyo-Mitsubishi UFJ: Cash withdrawal with Union Pay, JCB and Discover cards

Lost and Found

Lost and Found Counter (3F)

In-Store Baby strollers (Free)

Information Counter (1, 2F)

Each Counter (7F)

In-Store Wheelchairs (Free)

Information Counter (1, 2F)

Free Wi-Fi

Around Tax Free Counter (3F)

Hands-free Shopping (Free)

Each floor

Any shopping items made at JR Kyoto Isetan can be sent to the "Short-period storage room" located near the parking access on the 3rd floor.
※Please ask our staff for details of this service.

Short-period storage room (Fees apply)

Location: Short-period storage room (3F)

Hours: Until 8:00 p.m. on the day of visit
Ineligible items: Valiables, refrigerated and frozen items etc.
Fee: 500 yen (including tax) per item
※Up to 5 items free with purchases of 5,000 yen (including tax) or more.

Hotel Delivery Service (Free)

For purchases made at JR Kyoto Isetan, we provide free delivery service to designated hotels.
(some exceptions apply)
※Please ask our staff about fees, hotels offering this service, and reception closing times.

Airport Delivery Service (Fees apply)

Reception area:Each floor

Applicable items:Items purchased in- store on the same day
(Some exceptions apply. Refrigerated courier service are not allowed.)
※Please ask our staff about fees, airports offering this service, and days when items can be received.


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